PRIVACY POLICY — CONTINENT CONSTRUCTIONS LTD.
Last Updated: September 2025
Continent Constructions Ltd. (“Continent Constructions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with:
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
Alberta Personal Information Protection Act (PIPA)
Canada’s Anti-Spam Legislation (CASL)
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:
Visit our website
Fill out a form
Request a quote or consultation
Communicate with us by phone, email, SMS, or social media
Enter into a service agreement with us
By using our services or website, you consent to this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We may collect the following information:
Full name
Phone number
Email address
Home address or project location
Project details, photos, drawings, and measurements
Budget range
Communication preferences
Payment and billing details (processed through secure third-party providers)
You confirm that any information you provide is accurate and that you have authority to share it.
1.2 Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and device type
Pages viewed and time spent
Referral source
Cookies and tracking pixels (including, for example, Google Analytics and Meta/Facebook Pixel)
This information helps us improve performance, security, and marketing effectiveness.
2. HOW WE USE YOUR INFORMATION
We use your information only for legitimate business purposes, including:
Providing estimates, quotes, and consultations
Communicating with you about your project
Booking site visits and inspections
Preparing permits, drawings, contracts, and invoices
Delivering renovation and construction services
Processing payments and maintaining financial records
Providing warranty service and customer support
Sending appointment confirmations and project updates
Sending marketing and promotional communications (with consent)
Conducting website analytics and performance improvement
Meeting legal, insurance, regulatory, and safety obligations
We do not sell your personal information.
3. CONSENT
You provide consent to our collection and use of your personal information when you:
Submit a website form
Book a call or consultation
Sign a contract
Communicate with us by phone, email, or SMS
You may withdraw your consent at any time by contacting us (see Section 13).
4. HOW WE SHARE YOUR INFORMATION
We may share your information only when required for project execution or legal compliance, including with:
Licensed subcontractors and trades
Architects, engineers, and designers
Permit and inspection authorities
Payment processors
Accounting, legal, and insurance providers
Customer relationship management (CRM), communication, and scheduling platforms (for example, GoHighLevel and Google Workspace)
All third parties are required to maintain appropriate confidentiality and security.
We do not share phone numbers or SMS opt-ins with third parties without consent.
5. DATA SECURITY
We apply reasonable safeguards to protect your personal information, including:
Secure servers and encrypted connections
Limited access to sensitive files and records
Password protection and authentication tools
Use of trusted third-party processing platforms
Internal privacy and security procedures
No system can be guaranteed to be 100% secure. If you believe your information has been compromised, please contact us immediately.
6. DATA RETENTION
We retain personal information only as long as necessary for:
Active projects and ongoing services
Warranty and after-service support
Tax, accounting, and legal record-keeping requirements
Dispute resolution and enforcement of agreements
Once the information is no longer required, it is securely deleted or anonymized.
7. CHILDREN’S PRIVACY
Our services are intended for adults only. We do not knowingly collect personal information from anyone under 16 years of age. If such data is identified, it will be deleted as soon as reasonably possible.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services (such as Google, Meta, or YouTube). We are not responsible for the privacy practices, content, or security of those third-party sites or services. We encourage you to review their privacy policies.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Improve user experience
Track website performance and usage patterns
Enable marketing and retargeting advertisements
You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
10. EMAIL, SMS, AND MARKETING (CASL COMPLIANCE)
With your consent, we may send you:
Appointment reminders
Project updates
Service-related announcements
Promotional offers and marketing communications
You can unsubscribe or change your communication preferences at any time by:
Clicking “Unsubscribe” in our emails
Replying “STOP” to SMS messages
Contacting us directly using the information in Section 13
11. YOUR PRIVACY RIGHTS (CANADA AND ALBERTA)
Under PIPEDA and Alberta PIPA, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete data
Withdraw your consent to future use or disclosure (subject to legal or contractual restrictions)
Request deletion of your personal information where legally permitted
Ask how your personal information has been used and disclosed
We will respond to privacy-related requests within 30 days, or as otherwise required by law.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers may store or process personal information outside of Canada (for example, on cloud servers located in the United States). In such cases, your information may be subject to the laws of that foreign jurisdiction.
We use contractual and technical safeguards, where appropriate, to help protect your personal information when it is transferred or stored outside Canada.
13. PRIVACY OFFICER AND CONTACT INFORMATION
If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please contact:
Privacy Officer – Continent Constructions Ltd.
Email: [email protected]
Phone: 587-602-5735
Website: www.continentconstructions.com
Address: Calgary, Alberta, Canada
14. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services after any changes are posted will signify your acceptance of the updated Privacy Policy.